PRIVACY POLICY
By using or accessing the service in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
This Privacy Policy applies to all visitors, registered members, buyers, partners, and support contacts who interact with NovaShop through our website, mobile views, contact forms, and integrated payment or account features. It explains the type of information we collect, the legal basis for processing, the safeguards used to protect that information, and the options available to you to review, correct, export, or delete certain personal data.
By continuing to use the service, you confirm that you have read and understood this Privacy Policy, and that you agree to the collection and processing activities described here, subject to applicable data protection laws in your location.
WHAT DATA WE COLLECT AND WHY WE COLLECT
As is true of most websites, we gather certain information (such as mobile provider, operating system, etc.) automatically and store it in log files. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users movements around the website and to gather demographic information about our user base as a whole. We may link some of this automatically-collected data to certain Personally Identifiable Information.
The information we collect may include account identifiers, transaction references, support communications, browser details, IP address, geolocation at a city or region level, and behavioral patterns related to navigation and feature usage. We use this data to maintain account security, prevent abuse, detect suspicious activity, improve service quality, troubleshoot platform issues, and provide relevant product updates and support responses.
PERSONALLY IDENTIFIABLE INFORMATION
If you are a Client, when you register with us via our Website, we will ask you for some personally identifiable information, such as your first and last name, company name, email address, billing address, and credit card information. You may review and update this personally identifiable information in your profile by logging in and editing such information on your dashboard. If you decide to delete all of your information, we may cancel your account. We may retain an archived copy of your records as required by law or for reasonable business purposes.
Due to the nature of the Service, except to assist Clients with certain limited technical problems or as otherwise legally compelled, we will not access any of the Content that you upload to the Service.
Some Personally Identifiable Information may also be provided to intermediaries and third parties who assist us with the Service, but who may make no use of any such information other than to assist us in providing the Service. Except as otherwise provided in this Privacy Policy, however, we will not rent or sell your Personally Identifiable Information to third parties.
COOKIES, TRACKING, AND ANALYTICS
NovaShop uses cookies, local storage, and similar technologies to keep users signed in, remember preferences, secure sessions, measure performance, and understand how features are used. Some cookies are essential for account and transaction flows, while others are used for analytics and product optimization.
You may manage browser settings to block or delete cookies; however, disabling certain cookies may limit functionality, affect authentication reliability, or reduce the accuracy of language and interface preferences.
DATA RETENTION
We retain personal and transactional records for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce contracts, and maintain accurate financial and security logs. Retention periods may vary depending on the type of data, jurisdictional requirements, and risk controls.
When retention is no longer required, we may delete, anonymize, or aggregate data so it can no longer be associated with an identifiable individual, except where legal mandates require longer preservation.
USE OF INFORMATION
For our Clients, we use personal information mainly to provide the Services and contact our Clients regarding account activities, new versions, and product offerings, or other communications relevant to the Services. We do not sell or share any personally identifiable or other information of End Users to any third parties, except, of course, to the applicable Client whose website you are using.
If you contact us by email or by filling out a registration form, we may keep a record of your contact information and correspondence and may use your email address, and any information that you provide to us in your message, to respond to you. In addition, we may use the personal information described above to send you information regarding the Service.
LEGAL BASIS FOR PROCESSING
Depending on your location, our legal basis for processing may include performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service reliability, and consent where required for specific communications or optional processing operations.
YOUR RIGHTS AND CHOICES
Subject to applicable law, you may request access to your personal data, request correction of inaccurate records, object to certain processing, request restriction, request deletion where legally permitted, and request data portability for information you have provided to us directly.
To submit a request, contact support through the channels available on your account pages. We may ask for identity verification before processing requests to protect your account from unauthorized access.
INTERNATIONAL DATA TRANSFERS
If data is processed outside your country, we apply reasonable safeguards and contractual protections to maintain an adequate level of security and confidentiality consistent with this Privacy Policy and applicable laws.
CHILDREN'S PRIVACY
Our services are not directed to children below the minimum legal age required in their jurisdiction for independent account use. If we become aware that personal data has been submitted by a child without appropriate authorization, we will take steps to remove the information as required by law.
POLICY UPDATES
We may revise this Privacy Policy from time to time to reflect changes in law, technology, security practices, or service features. Material updates may be communicated through in-product notices, email, or account messaging where appropriate.
Your continued use of the service after the effective date of an updated policy indicates acceptance of the revised terms.
CONTACT US
If you have questions about this Privacy Policy, data handling practices, account access rights, or security concerns, please contact our support team through the Help and Support section in your account.
STORAGE AND SECURITY OF INFORMATION
It is operates secure data networks protected by industry-standard firewalls and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our Clients.